Refund policy

Refund & Return Policy

Because our products are made to order, we generally do not accept returns or exchanges for:

• Incorrect size ordered by the customer
• Change of mind
• Incorrect shipping address provided at checkout

Please review sizing charts carefully before placing your order.

Returns

Because our products are custom printed specifically for each order, we do not accept returns for buyer's remorse, incorrect size selection, or ordering mistakes.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery.

Please email:

shop@citywidedesigns.com

Include:

• Your order number
• A description of the issue
• Photos of the item and packaging

Once verified, we will arrange a replacement or refund at no additional cost to you.

Lost Packages

If your package is lost in transit, please contact us and we will work with the shipping carrier to resolve the issue.

Refunds

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear on your account after it has been processed.

Questions

For questions regarding your order, please contact:

shop@citywidedesigns.com