Shipping policy

🚚 Shipping Policy — Citywide Designs

Order Processing & Production Time

Citywide Designs products are printed on demand through our print partner, located in the United States.

Production typically takes:

  • 2–5 business days for most apparel

  • Additional time during peak seasons (holidays)

Once your order is produced, it will ship immediately.
If your order contains multiple items, they may arrive in separate packages.

Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on product type and destination.

Typical delivery windows:

Standard Shipping (U.S.)

  • Delivery time: 3–7 business days

  • Carriers: USPS, UPS, FedEx (varies by item and provider)

Expedited Shipping

Selected products offer upgraded shipping speeds.
Estimated delivery will be shown at checkout when available.

Please note: delivery delays may occur due to carrier volume, weather, or seasonal demand.

Order Tracking

When your order ships, you will receive a confirmation email with a tracking number.
Tracking numbers typically activate within 24 hours.

Shipping Locations

We currently ship to addresses within the United States.
At this time, we do not ship internationally.

Wrong Address or Missing Information

Please double-check your shipping address at checkout.
If a package is returned due to an incorrect or incomplete address, we will contact you for an updated address.
Reshipping fees may apply.

Lost, Stolen, or Damaged Packages

Once a package is marked Delivered by the carrier, it is considered delivered.
Citywide Designs is not responsible for packages that are lost or stolen after delivery.

If your product arrives damaged or defective, contact us within 48 hours with:

  • Photos of the item

  • Photos of the packaging

  • Your order number

We will work with our printing partner to replace the item as quickly as possible.

Returns & Exchanges

Because all items are made to order, we do not accept:

  • Returns

  • Exchanges

  • Changes in size or color after production begins

However, if your item arrives misprinted, damaged, or incorrect, we will gladly replace it at no cost.

Multiple Packages

If your order includes multiple items, they may be printed and shipped from different printing partners facilities.
This means items may arrive at different times.

Processing & Holiday Delays

Our printing partner and our shipping carriers may experience delays during:

  • Thanksgiving week

  • Christmas/New Year holiday period

  • Major USPS/UPS/FedEx disruptions

Please allow extra time during these high-volume periods.

Contact Us

For any shipping questions or order issues, reach us at:
📧 shop@citywidedesigns.com

We respond within 1–2 business days.